Facts and Figures, Tips and Rules
Select a category and then click on the appropriate link. Before downloading, you will receive more information about the document requested. All documents are available in PDF.
Product information
- Service manual for national and international service portfolio (Type: PDF, Size: 2.73 MB)
- Productsheet Time Definite Domestic (Type: PDF, Size: 289.74 KB)
- Productsheet DHL OnlineShipping (Type: PDF, Size: 207.44 KB)
- Productsheet ProView (Type: PDF, Size: 137.46 KB)
- Productsheet XML Webservices (Type: PDF, Size: 114.36 KB)
- Productsheet Intraship (Type: PDF, Size: 180.84 KB)
- Productsheet FCI (Type: PDF, Size: 124.54 KB)
- Product sheet DHL ECONOMY SELECT (Type: PDF, Size: 189.56 KB)
- Same Day Brochure (Type: PDF, Size: 381.86 KB)
- Shipment preparation in three steps (Download Flyer) (Type: PDF, Size: 592.97 KB)
- Productsheet Import Express und Import Express online (Type: PDF, Size: 177.36 KB)
- Product sheet DHL Same Day services (Type: PDF, Size: 84.49 KB)
Forms and help pages
- Order for pick-up from abroad (Import Services) (Type: PDF, Size: 140.22 KB)
- Order for pick-up from abroad (Economy Select) (Type: PDF, Size: 113.92 KB)
- Import Services Routing Order (Type: PDF, Size: 82.25 KB)
- Help in completing the international waybill (Type: PDF, Size: 245.21 KB)
- Help in completing the national waybill (Type: PDF, Size: 129.87 KB)
- Help in completing the waybill DHL VALUEPACK (Type: PDF, Size: 113.82 KB)
- Order form shipping materials (Type: PDF, Size: 152.43 KB)
- Information on Shipping Dangerous Goods (Download Merkblatt Gefahrgut) (Type: PDF, Size: 69.88 KB)
- Customs order form / import instructions (Type: PDF, Size: 78.33 KB)
- Customs order form / import instructions for special services (Type: PDF, Size: 121.80 KB)
- Brochure DHL Intraship (Type: PDF, Size: 2.04 MB)
- ZIP code formats worldwide (Type: PDF, Size: 55.56 KB)
- Addressbook Transfer from DHL ShipNow to DHL OnlineShipping (Type: PDF, Size: 462.13 KB)
- User manual DHL ProView (Type: PDF, Size: 1.25 MB)
Prices and transit times
Import and customs specifications
General Terms and Conditions
- General Terms and Conditions Paket Express National (English Version) (Type: PDF, Size: 442.43 KB)
- General Terms and Conditions International Transport (Type: PDF, Size: 54.68 KB)
- General Terms and Conditions International Transport (Outlet Products) (Type: PDF, Size: 52.74 KB)
- General Terms and Conditions Money-back-Guarantee National (Outlet products) (Type: PDF, Size: 56.07 KB)
- General Terms and Conditions Money-back-Guarantee for national and international Express shipments (Type: PDF, Size: 38.04 KB)
- Regulations for the national express shipping of hazardous substances and articles (Type: PDF, Size: 75.92 KB)
- Rules for international express shipments of banned and restricted goods (Type: PDF, Size: 89.49 KB)
- Permissible valuable items for National Express transport (Type: PDF, Size: 433.23 KB)
- Brochure transport insurance parcel express domestic (Type: PDF, Size: 404.67 KB)
Please note that unfortunately not all files are available in English.
